Medola FAQs | Healthcare Services, Appointments & Home Care

You can book a home healthcare service by calling us, sending a WhatsApp message to +91 7498 254 240, or using the Medola app. Share the patient's details and your preferred appointment time. Our services are available 7 days a week from 6:00 AM to 8:00 PM.

Yes. Blood samples collected by Medola are processed through NABL-certified partner laboratories. Reports are typically delivered via WhatsApp and email within 24 hours, depending on the test.

Yes. All healthcare professionals associated with Medola are verified and qualified.

Doctors are registered with the National Medical Commission (NMC).
Nurses are qualified with GNM or B.Sc. Nursing degrees.
Phlebotomists are trained and certified.
Physiotherapists hold recognized physiotherapy qualifications.

Yes. Medola provides medicine delivery services in Nashik, Pune, and Mumbai. You can place your order by uploading or sharing your prescription. Same-day delivery is available in selected locations, including Nashik.

Yes. Patients can log in to the Medola mobile app using their registered mobile number to access:

Lab reports
Digital prescriptions
Health records
Upcoming appointments
Medication reminders

Reports are also shared via WhatsApp when available.

Yes. Same-day appointments are available in most service areas, subject to healthcare professional availability. Contact our team or use the Medola app to check available slots.

Yes. You can reschedule or cancel your appointment through the Medola app or by contacting our support team. Cancellation policies may vary depending on the service booked.

Medola accepts UPI, credit cards, debit cards, net banking, and other supported digital payment methods. Cash payment may also be available for selected services.

Medola offers a wide range of home healthcare services, including:

Doctor home visits
Nursing care
Physiotherapy
Blood sample collection
ECG at home
Vaccinations
Elder care
Mother & Baby care
Medicine delivery

Medola currently provides scheduled healthcare services. If you are experiencing a medical emergency, please contact your nearest emergency medical service or hospital immediately.

Yes. Medola specializes in home healthcare for senior citizens, including doctor consultations, nursing care, physiotherapy, diagnostics, medication support, and routine health monitoring.

Some blood tests require fasting, while others do not. Our team will inform you of any preparation required when your test is booked.

Prescription medicines require a valid doctor's prescription in accordance with applicable regulations. Over-the-counter medicines can be ordered without a prescription.

Yes. Patients can securely upload their prescriptions through the Medola app or share them via WhatsApp while placing a medicine order.

An ABHA (Ayushman Bharat Health Account) number is a unique digital health ID issued under the Ayushman Bharat Digital Mission (ABDM). It allows you to securely manage and share your health records across participating healthcare providers.

Yes. Medola follows industry-standard security practices to protect patient information. Health records are shared only with your consent and in accordance with applicable privacy regulations.

No. You can use Medola without an ABHA account. However, creating an ABHA helps you securely manage and access your digital health records.

Yes. By using your Medola account and linking your ABHA, you can securely access your consultations, prescriptions, laboratory reports, and other health records from one place.

Yes. Patients can download laboratory reports, prescriptions, and other medical documents directly from the Medola app whenever needed.

Yes. You can book services on behalf of your parents, children, spouse, or any other family member by providing their details during booking.

How do I book a home healthcare service with Medola?

Are Medola's blood tests processed by NABL-certified laboratories?

Are Medola's doctors and healthcare professionals qualified?

Does Medola offer medicine delivery?

Can I access my medical reports through the Medola app?

Can I book a same-day appointment?

Can I reschedule or cancel my appointment?

What payment methods does Medola accept?

What home healthcare services does Medola provide?

Are emergency services available?

Can elderly patients receive healthcare services at home?

Do I need to fast before a blood test?

Is a prescription required to order medicines?

Can I upload my prescription through the Medola app?

What is an ABHA number?

Is my medical information secure?

Is ABHA registration mandatory to use Medola?

Can I access all my medical records in one place?

Can I download my medical reports?

Can I book healthcare services for someone else?