Privacy Policy
Last Updated: 20/08/2025
At Medola, your privacy is our highest priority. We are committed to safeguarding your personal and health-related information and ensuring full transparency in how we collect, use, and protect it. This Privacy Policy sets out how we handle the information you provide when using our mobile application and related services, including doctor home visits, nurse bookings, pharmacy orders, and pathology test requests. By using Medola, you agree to the terms outlined below.
Information We Collect
When you use Medola, we collect certain details to help us deliver and improve our services. This may include personal information such as your name, age, gender, contact details, and residential address. For compliance purposes, identity verification details may also be required.
As our services are centred around healthcare, we collect health-related information such as your symptoms, medical history, consultation records, prescriptions from doctors, diagnostic reports, and pathology test results.
To facilitate orders and payments, we collect transaction-related information including payment confirmations (via secure gateways), order histories, and delivery records. We may also use your approximate location to connect you with nearby doctors, pharmacies, and laboratories within a defined radius. In addition, device and usage information such as IP address, device type, operating system, and app usage logs may be collected to improve security and enhance your overall experience.
How We Use Your Information
The information we collect is used solely for the purpose of delivering and improving our services. Your details enable us to connect you with healthcare professionals, arrange doctor consultations, schedule nurse visits, and facilitate diagnostic tests. When a doctor prescribes medication, your prescription is securely shared with pharmacies in your area so they can provide quotations. Once you approve a quotation, the order is processed, and the medicines are delivered to your chosen address.
We also use your information to send important updates, notifications, and relevant offers, as well as to analyse usage patterns in order to enhance the Medola experience. In addition, certain information may be processed to comply with legal obligations or regulatory requirements.
Sharing of Information
We do not sell your personal data to third parties. Your information is shared only in limited circumstances, and always with your consent or where it is necessary to provide our services. For example, your health details may be shared with doctors, nurses, pharmacies, or pathology laboratories directly involved in your care. Pharmacies may receive your prescriptions to prepare quotations, while delivery agents may be given limited information to ensure the successful delivery of medicines.
Third-party service providers, such as payment gateways and IT support systems, may also process certain data on our behalf under strict confidentiality agreements. In some circumstances, we may disclose information to legal authorities if required by law or to protect the safety and security of our users.
Data Security
Protecting your information is our highest priority. We employ industry-standard security measures, including encryption, firewalls, and strict access controls, to ensure that your personal and medical data remains secure. While we take every possible precaution, it is important to note that no system can guarantee absolute protection against all potential threats.
Data Retention
Your personal and health information is retained only for as long as necessary to provide our services, meet legal obligations, or resolve disputes. Once the data is no longer required, it is securely deleted or anonymised. You may also request the deletion of your data, subject to applicable legal and regulatory requirements.
Your Rights
You have the right to access, correct, or update your personal data at any time. You may also request the deletion of your information, restrict its processing, or withdraw consent previously provided. Such requests can be made by contacting us using the details provided at the end of this policy. Please note that withdrawing consent may affect the availability of certain services.
Third-Party Services
Medola may link to or integrate with third-party services such as payment gateways, pharmacies, or laboratories. While we take care to work only with trusted providers, we are not responsible for their individual privacy practices. We encourage you to review the privacy policies of such third parties when engaging with their services.
Updates to this Policy
This Privacy Policy may be updated from time to time to reflect changes in legislation, technology, or our services. Any updates will be communicated through the app or our website. We encourage you to review this page periodically to remain informed about how your information is protected.
Contact Us
If you have any questions, concerns, or feedback regarding this Privacy Policy, please contact us at:
Medola Support Team
Email: contact@medola.co.in
Phone: +91 74982 54240
Address: 406-407 Nisham Urbania, Mahatma Nagar, Nashik – 422005(IN)
